We’re here to help, so if you are not completely satisfied with your purchase, you may return the product for a refund within 100 days of the delivery date, no questions asked!
NOTE: Please note that any costs of shipping (including taxes, duties, and shipping insurance) are non-refundable.
To help your return go as quickly as possible, please follow these steps:
1. Use the Contact Us form online or email email@example.com to let us know to expect your return. Please include your name, your order number, and the email address associated with the order along with details that will help us know why the item didn’t work out for you.
2. Do not attempt to return a product without receiving a return authorization from Colugo and confirmation that your return request has been received.
3. We will arrange the return for you by sending you a pre-paid return label to attach to the package and take to your post office or UPS. Please let us know the zip or postal code where you will drop off the package. Please return Colugo in the original shipping box or a similar size box if using our shipping label, as the shipping cost is based on the dimensions of the original shipping box. NOTE: Returns in larger boxes will be subject to additional fees deducted from your refund.
4. Returned items must be in "like new" condition and in the original packaging. See “Damages” below for the return of damaged items.
5. If Colugo approves your refund request, your refund will be processed and applied to your original method of payment as soon as possible after receipt of the returned item. Depending upon your credit card company, it may take up to an additional 10 business days after the credit is applied for the credit to appear on your credit card account.
6. You will receive an email confirmation of receipt of the item along with verification of the refund being processed.
7. As an alternative to the above, Colugo may refund your purchase price without requiring you to return the products at its discretion.
WHAT IF MY ORDER IS DAMAGED UPON RECEIPT?
If you receive a damaged item, please let us know within 48 hours of the delivery. Please email firstname.lastname@example.org with a photo of the damage along with your name, your order number, and the email address associated with the order. Depending on the damage, you may receive replacement parts, reimbursement of amounts to repair the damaged item or a full replacement. We will be happy to walk you through the process and what to expect upon receipt of your email.